Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept Money Orders and personal checks (with a 10-day hold for the check to clear).
Shipping Time. Orders are shipped in 1 to 5 days from the time the order is placed. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time. If you send a check, the order is shipped 1 to 5 days from the time the check clears. If you order with a Money Order it is shipped 1 to 5 days from the time the order is received in the mail.
Shipping Methods.Merchandise will be shipped using Ground Service where possible. Most shipments will be sent U S Postal Service. Large orders may be shipped UPS Ground. We ship only to the Continental U S and Canada. Orders to other countries have to be cleared first, contact us by email before you try to place an order.
Cancellation Policies. Customers have 24 hours to cancel an order. Orders can only be cancelled if they have not been shipped. Please try to have a copy of the order when you call to reference to order # and if cacelling by email, make sure to include ofrder # in the subject field.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier. Please let me know if you have damaged goods, send an email and let me know what happened.
Manufacturers Defects. If a product appears to have a manufacture's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise for Refund Policy. All producs are returnable for refund. Permission for any return merchandise must be secured from our return department, contact us by email or phone to request a refund authorization. You have 15 days from when the product is received to receive a refund. You must email the refund request to TDGarden@aol.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
All original contents (product, manuals, instructions, etc.).
Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Satisfaction. It is our sincere hope that you will enjoy growing and eating soil-sprouts grown in your indoor garden. These kits have been designed to make the whole experience as easy as possible. If for some reason you are not happy with the kit you received, we will make every effort to help, and if need be return your money. If you have actually used the kit, we can't refund your money, but we would like to hear from you just the same, maybe there is something we can learn from your experience or maybe there is a misunderstanding of the instructions and a easy fix to your problem. It is always a help to know how things are working or not working for our customers.